Contact Centre

As our partner, you can benefit from tango's extensive experience in providing customer support across a variety of fast-moving industries, across 4 continents.

What do we offer?

Competent

Comprehensive knowledge in the provision of consumer care for mobile billing, FMCG, and healthcare industries

Around-the-clock

A 24x7x365 network operations helpdesk to watch over your critical resources

Professional

Excellence in complaint handling, campaign logistics, escalation management, online shop support, member card management

Tailored

Individual, tailor-made projects include: data cleansing, performance-based sales campaigns, event logistics, RSVP-handling and follow-up, conference coordination

Industries & applications

Mobile billing, FMCG (fast-moving consumer goods), travel industry, healthcare.

Helpdesk, product info, virtual office, competition / event logistics, market research, database cleansing, booking desk.

 

Channels

Telephone (inbound & outbound), email, fax, SMS, live chat, IVR, voicemail.

 

Long-term or project-based

While we have built our reputation on long-term commitment to our clients, there is plenty we can do for you when it comes to short or medium-term projects.

Our skills & experience

Customer support

Product information, technical support, call management, traffic reports, competition logistics, refund & escalation management, online shop support, member card management

Outbound projects

Tailor-made for our existing clients: database cleansing, telemarketing, user profiling, data collection, result reports for further processing

Event logistics

Invitations, RSVP-handling, follow-up, conference coordination

One-stop-shop

Translations, transcriptions,  voiceover and subtitling.
All available in-house!

Our clients

Merck is a global healthcare company with 352 years of experience.

To support the launch of a new formulation and its new packaging for one of their leading medicines, Merck chose tango as a partner to handle an expected increase of patient enquiries. Our partnership is a great example of how leaders in two distinctly diverse fields can join together to deliver a seamless, unified service.

Merck is a global healthcare company with 352 years of experience.

With the transition of digital terrestrial television broadcasting from DVB-T to DVB-T2 and the expected increase of incoming calls and enquiries from viewers, OiV decided to improve the quality of their customer service and reduce call-waiting times by engaging an external partner, tango. In addition to the best financial deal, tango also met the required level of expertise and technical competence.

From May 1st, 2019, hundreds of enquiries from customers all over the world will be handled by tango every day!

A centralized technical platform and single-location contact centre will ensure service quality is consistently high despite delivery across two continents!

From May 1st, 2019, hundreds of enquiries from customers all over the world will be handled by tango every day!
<b>t</b>ango provide consumer helpdesk services to support Track’s activities across multiple continents
Track Concepts provide personalization and entertainment content for mobile devices in more than 30 countries around the globe. On behalf of Track, consumer care at tango is accessed via local-rate telephone numbers routed to tango’s contact centre. The helpdesk is available 24 hours, 5 days a week, and provided by native speakers of the local language.
tango provide consumer helpdesk services to support Track’s activities across multiple continents
A tailored approach to consumer care, meeting the high standards required by the Coca-Cola brand
CCHBC have entrusted tango with handling a range of enquiries, from basic product and promotion information to complex complaints requiring the organization and interaction of multiple departments within Coca-Cola itself, thus ensuring consumer dissatisfaction is eliminated or avoided altogether. The staff at tango provide this service with the highest quality, professionalism, and efficiency.
A tailored approach to consumer care, meeting the high standards required by the Coca-Cola brand
Consumer support services for mobile billing technologies

Echovox SA is a leader in the mobile billing industry. With headquarters in Geneva, Echovox enable companies to deliver state-of-the-art mobile solutions, such as Premium SMS and direct carrier billing, to consumers worldwide. tango provide a consumer support helpdesk in several European languages.

Consumer support services for mobile billing technologies
<b>t</b>ango provide consumer care services to support CLIQ's products across three continents
CLIQ is a mobile entertainment group, delivering the latest audio-visual and entertainment content to mobile users all over the world. tango’s helpdesk services are available to consumers via local-rate telephone numbers routed to our office. Our helpdesk is available 24 hours, 5 days a week and provided by native speakers of the local language.
tango provide consumer care services to support CLIQ's products across three continents
Since 2018, <b>t</b>ango is committed to providing quality customer care support and is thrilled to be partnering with SB7 Mobile.

SB7 Mobile manages and delivers cutting-edge online marketing solutions and engaging mobile content worldwide. SB7 Mobile provides access to thousands of subscribers to user-friendly gaming platforms, fitness and health plans, sports news and more. Creating innovative and unique content that is popular with consumers is at the heart of the business.

Since 2018, tango is committed to providing quality customer care support and is thrilled to be partnering with SB7 Mobile.
<b>t</b>ango have accompanied Infobip on their path to global leadership for several years
INFOBIP are the world’s largest messaging network, with dozens of local offices around the globe dedicated to meeting the individual requirements of every region. tango support them with equal determination by providing consumer care services in eight languages across Europe, Africa, and Asia.
tango have accompanied Infobip on their path to global leadership for several years
<b>t</b>ango provide consumer helpdesk services to support Track’s activities across multiple continents
tango provide consumer helpdesk services to support Track’s activities across multiple continents
A tailored approach to consumer care, meeting the high standards required by the Coca-Cola brand
A tailored approach to consumer care, meeting the high standards required by the Coca-Cola brand
Since the summer of 2008, <b>t</b>ango has provided European helpdesk services to one of the continent's big players
Since the summer of 2008, tango has provided European helpdesk services to one of the continent's big players
Consumer support services for mobile billing technologies
Consumer support services for mobile billing technologies
<b>t</b>ango provide consumer care services to support CLIQ's products across three continents
tango provide consumer care services to support CLIQ's products across three continents
From May 1st, 2019, hundreds of enquiries from customers all over the world will be handled by tango every day!
From May 1st, 2019, hundreds of enquiries from customers all over the world will be handled by tango every day!
Since 2018, <b>t</b>ango is committed to providing quality customer care support and is thrilled to be partnering with SB7 Mobile.

Since 2018, tango is committed to providing quality customer care support and is thrilled to be partnering with SB7 Mobile.

Since 2018, tango is committed to providing quality customer care support and is thrilled to be partnering with SB7 Mobile.

With the transition of digital terrestrial television broadcasting from DVB-T to DVB-T2 and the expected increase of incoming calls and enquiries from viewers, OiV decided to improve the quality of their customer service and reduce call-waiting times by engaging an external partner, tango. In addition to the best financial deal, tango also met the required level of expertise and technical competence.

To support the launch of a new formulation and its new packaging for one of their leading medicines, Merck chose tango as a partner to handle an expected increase of patient enquiries. Our partnership is a great example of how leaders in two distinctly diverse fields can join together to deliver a seamless, unified service.

Our languages:

German / Deutsch

German / Deutsch

Spanish / español

Spanish / español

Italian / italiano

Italian / italiano

Portuguese / português

Portuguese / português

French / français

French / français

Croatian / hrvatski

Croatian / hrvatski

Dutch / Nederlands

Dutch / Nederlands

English

English

Join tango's international team

If you are interested in joining tango's international team, please send us your CV and letter of motivation (in English)!

Tell me more

Contact

tango komunikacije d.o.o.

20th floor
Ivana Lučića 2a
10 000 Zagreb
Croatia

 +385 (0)1 5494 301

salestango.hr

EU VAT# HR73112507864

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