A group of open-minded, multilingual, communicative, and creative individuals led by a Briton & a Croat with the will to meet any challenge. The company is managed by Richard and Tajana Riley. Both travelled extensively in their early professional careers and, having spent 12 years in France, they are both trilingual. Exposure to such a variety of cultures made them quickly appreciate the distinct differences between the peoples of the world. Their open-minded approach, Richard’s combined technical and management know-how (developed while working for world leaders like Bloomberg and SERCo) and Tajana’s management and people skills nurtured during 15+ years of working in management positions and as a business owner, form the foundation of tango as a great service provider.

 

tango's recruitment criteria reflect the management’s appreciation and respect for different cultures. In order to join tango, candidates must display these same qualities. All staff at tango speak a minimum of two to three languages comfortably and come with life experience abroad to make for a dynamic multilingual team that’s easily tailored to deliver consumer care on a global scale. On the operational front, we focus on our own quality of service, setting our standards high. A unique company within the region, tango was Croatia’s no.1 exporter of contact centre services in 2011 and 2012 (according to FINA)!

Mission

To provide high quality, specialist multilingual contact centre services across a variety of industries with emphasis on professionalism, communication, teamwork, and sustainability.

Vision

To be the leading multilingual contact centre in our field of expertise, focused on superior service provision to our clients. To provide an ideal workplace for professionals where communication, linguistics, and diversity make for personal satisfaction and reward.
And to achieve the above sustainably.

Typical SLAs

From 80% of all inbound calls answered within 40 seconds...

to 90% of all inbound emails responded to within 24 hours…

through to “immediate” reaction: 99% within 5 minutes' response time

Current coverage

English

24/7/365

Croatian

Mon-Sun 08h00-21h00

German

Mon-Fri 08h00-21h00
Weekends 09h00-17h00

Italian

Mon-Sun 09h00-21h00

All other languages

During local business hours of countries served

Company profile

Founded: 2004

Owner: Richard Riley

Core business: contact centre

Staff: 40+ full-time employees

Capacity: 50 workstations

Office space: 370 m2

Staffing model: middle management/operator ratio 1:7

Agent minute rate: €0.60

Specific pricing available on a case-by-case basis upon request
 

Contact

 tango komunikacije d.o.o.

9th floor
Strojarska cesta 22
10 000 Zagreb
Croatia

 +385 (0)1 5494 301

salestango.hr

EU VAT# HR73112507864

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