With the transition of digital terrestrial television broadcasting from DVB-T to DVB-T2 and the expected increase of incoming calls and enquiries from viewers, OiV decided to improve the quality of their customer service and reduce call-waiting times by engaging an external partner, tango. In addition to the best financial deal, tango also met the required level of expertise and technical competence.
The service will be available seven days a week during the DVB-T2 switch-on and DVB-T switch-off periods to help and guide viewers, providing for a seamless transition and ensuring viewers with the best digital terrestrial TV reception possible.
tango is also ready to assist viewers with technical questions regarding the fine tuning of their antenna systems, the reception of FM signals, and experimental DAB+ digital radio broadcasting.